Shipping policy

Here is a clean, professional Shipping Policy you can paste directly into your Shopify store. It fits a luxury brand like Maison Melure but stays generic enough for any product.


Shipping Policy

Last updated: 12/2/25

Processing Times

All orders are processed within 1–3 business days.
During high-volume periods (sales, holidays), processing may take an additional 1–2 business days.

Custom or made-to-order items may require extra preparation time. If so, the estimated timeframe will be shown on the product page.

Shipping Times & Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

United States
• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days
• Priority Shipping: 1–3 business days

International Shipping
We ship worldwide. Delivery times vary by destination and local customs processing. Most orders arrive within 7–15 business days.

International customers are responsible for any customs fees, duties, or taxes.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking updates to appear.

Lost, Stolen, or Damaged Packages

Maison Melure is not responsible for packages lost or stolen after delivery is confirmed by the carrier.

If your package arrives damaged, contact us within 48 hours with:
• Your order number
• Photos of the product and packaging

We will assist with a replacement or solution.

Wrong Address Disclaimer

Customers are responsible for entering the correct shipping address.
If the address is incorrect and the order has already shipped, we cannot make changes or offer refunds.

If the package is returned to us due to an incorrect address, we can resend it after collecting a new shipping fee.

Shipping Delays

We are not responsible for delays caused by carriers, weather conditions, holidays, or customs.

Contact

For any questions regarding your order or shipping, contact us at:
MaisonMelure@gmail.com